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Queen Kapiolani Hotel Waikik Beach Honolulu Hawaii
FAQs

Frequently Asked Questions

Have a question about your stay at Queen Kapiʻolani Hotel? We’ve gathered the most common inquiries to help make your experience as smooth as possible. If you don’t see what you’re looking for, feel free to call or contact us, and our team will be happy to assist you.

Are pets allowed on site?

Yes, Queen Kapiʻolani Hotel is pet-friendly. A one-time $300 non-refundable pet fee is required at check-in. Guests may bring up to two pets per room (dogs or cats) with a combined weight limit of 100 lbs.

Do you allow smoking in the hotel or on the property?

No, all guest rooms and common areas at Queen Kapiʻolani Hotel are non-smoking. In accordance with Hawaiʻi state law, smoking is not permitted within 20 feet from any building.

Do you offer TLA rates? Are you a TLA approved hotel?

Yes, we are a TLA approved hotel. Please contact our Reservations department at 808-931-4420 or email us directly at reservations@queenkapiolani.com to make your reservation today.

How can I pay for someone else’s room using my credit card?

The credit card on file must match the name on the reservation. If you wish to pay for someone else’s stay, we advise you to mail a cashier’s check (no personal checks) or wire transfer. This policy applies to F.I.T. (Flexible Independent Traveler) bookings only.

For further assistance, please contact our Reservations Team at (808) 931-4420.

How do I make a reservation to Queen Kapiolani Hotel?
You can book each room or suite directly on our our Accomodations page, or, by calling our reservations department at 808-931-4420.
Is there an additional charge for children staying at Queen Kapiʻolani?

Children 17 and under stay free. Guests 18 and over will incur an extra person charge of $55 + tax per day for the 3rd and 4th adult in the room. If a rollaway bed is needed, an additional $55 + tax per day fee applies.

What if I need to change or cancel my reservation?
Changes can be made by calling our Reservations Department at 808-931-4420. Cancellations can be made up to 72 hours prior to arrival without penalty.For stays between December 25 – January 2: Cancellations must be made 15 days or more prior to arrival to avoid a two-night room and tax charge.Cancellation policies may vary depending on your booking rate or dates. Please refer to your reservation confirmation for details or contact us at reservations@queenkapiolani.com.
What is the Queen Kapiʻolani Hotel “Tree Fee”?

In honor of Queen Kapiʻolani’s legacy, we have partnered with the Hawaiian Legacy Reforestation Initiative (HLRI) to plant 1,000 native trees, helping to restore Hawaiʻi’s endangered ecosystems.

A one-time $3 “Tree Dollar” fee is added to each stay, with all proceeds supporting HLRI’s reforestation efforts. Guests may opt-out of this program at check-in if they choose.

What time is check in & check out?

Check-in at Queen Kapiʻolani Hotel begins at 3:00 PM, and check-out is at 11:00 AM. A valid government-issued photo ID and a major credit card are required at check-in.

What is there to do at Queen Kapiʻolani Hotel and nearby?

Queen Kapiʻolani Hotel offers daily fitness and entertainment programming both on and off-site. Waikīkī is home to stunning beaches, outdoor adventures, shopping, and dining, and our team is happy to help you explore.

For concierge services, reach out to our Concierge Desk at (808) 931-4412.

Do you offer hotel shuttle transfers to and from the airport?

While the hotel does not provide direct airport transfers, we recommend Island Express Shuttle as our preferred transportation company. To reserve your shuttle transfer, click here.

Is parking available onsite at the hotel?

Yes, valet parking is available at Queen Kapiʻolani Hotel for $60 per day (plus tax), subject to availability.

How do I reserve a group of rooms for a wedding or group vacation?

We are happy to accommodate group bookings and special events through our Sales & Catering Department. To inquire, fill out an RFP or call 1 (808) 931-4424.