ACCESSIBILITY AND SUSTAINABILITY
Everyone is Welcome Here
We celebrate individuality with a culture of inclusion, and this extends to all of our guests including those with disabilities. That’s why our hotel grounds are accessible and inviting—from our accessible pool and common areas, to our ADA rooms outfitted for comfort and convenience without sacrificing style.
The Following Property Features are ADA Accessible:
- Hotel Entrance
- Registration Desk
- Common Areas
- Outlets/Shops
- ADA Accessible Parking (Valet Parking Only)
- ADA Compliant Chairlift for Pool
- All service animals are welcomed
Our hotel has the appropriate policies, best practices, and procedures in place to ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms.
As part of our reservation processes, we:
- Ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested is the only remaining room of that type.
- Reserve, upon request, accessible guest rooms or specific types of guest rooms and ensure that the guest rooms requested are blocked and removed from all reservations systems, and
- Guarantee that the specific accessible guest room reserved through its reservations system is held for the reserving guest, regardless of whether a specific room is held in response to reservations made by others.
If you have specific questions or concerns about the accessibility of the hotel or website; need assistance in using the processes found within our websites or for technical accessibility issues, please contact us at:
Email: guest.services@queenkapiolani.com.
Phone: 808.922.1941
Last updated: November 2025
Accessibility Statement for Queen Kapiʻolani Hotel Waikīkī Beach
Date: 12/2/2025 This is an accessibility statement from Queen Kapiʻolani Hotel Waikīkī BeachMeasures to support accessibility
Queen Kapiʻolani Hotel Waikīkī Beach takes the following measures to ensure accessibility of Queen Kapiʻolani Hotel Waikīkī Beach:- Employ formal accessibility quality assurance methods.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Queen Kapiʻolani Hotel Waikīkī Beach is fully conformant with WCAG 2.2 Level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.Feedback
We welcome your feedback on the accessibility of Queen Kapiʻolani Hotel Waikīkī Beach. Please let us know if you encounter accessibility barriers on Queen Kapiʻolani Hotel Waikīkī Beach:- Phone: (808) 922-1941
- Business Address: 150 Kapahulu Avenue, Honolulu, Hawaii 96815
Compatibility with browsers and assistive technology
Queen Kapiʻolani Hotel Waikīkī Beach is designed to be compatible with the following assistive technologies:- Firefox – view additional accessibility features here
- Chrome – view additional Google accessibility features here
- Internet Explorer – view additional ease of access options here
- Microsoft Edge – view additional accessibility features here
- Safari – view Apple accessibility features here
- Older web browsers: Content may not function correctly on older versions of web browsers that lack support for modern web standards, HTML5 features, or CSS3 properties. Examples: Internet Explorer 6-8, and versions of Firefox, Safari, or Chrome no longer supported by the creators (typically up to two previous versions).
- Non-standard browser configurations: Uncommon browser configurations, such as highly customized settings, extensions, or experimental features, may conflict with certain web content or accessibility tools.
Technical specifications
Accessibility of Queen Kapiʻolani Hotel Waikīkī Beach relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:- HTML
- CSS
- JavaScript
Limitations and alternatives
Despite our best efforts to ensure accessibility of Queen Kapiʻolani Hotel Waikīkī Beach, there may be some limitations based on third party entities that are providing data into the site. Please contact us if you observe an issue.Assessment approach
This website was assessed for accessibility by the following approaches:- Self-evaluation at site launch
- External evaluation: a recurring automated check via API providing tests for WCAG 2.2 specifications. Ongoing testing was conducted on: 04/27/2026; 04/04/2026; 03/05/2026; 12/03/2025
Date
This statement was created on 9 February 2024 using the W3C Accessibility Statement Generator Tool.Our Commitment to the ʻĀina (land) and its People
At Queen Kapiʻolani Hotel, we believe it is our kuleana (responsibility and privilege) to help ensure the sustainability of these beautiful Hawaiian islands and its resources for future generations. It's why we engage in green initiatives and adopt sustainability best practices as we continue to strive to reduce waste, save energy and decrease water usage. Together, Queen Kapiʻolani Hotel and our valued guests can minimize the negative impact we make on the environment through mindful programs available on the property, helping to prevent the depletion of natural resources here in Hawaiʻi and beyond
Sustainability Practices
Energy Efficiency
Energy efficient LED lighting
Energy star ® rated cooling systems
Domestic water pumps on variable speed control system
Official energy audits
EV Charging Station
Water Conservation
Low-flow aerators reducing excess water usage
Timed and season-modified irrigation system
Native and semi drought-tolerant plants
Waste Reduction
Bulk dispensers for bath amenities
Single-use plastics elimination
Guest key cards made from recycled materials
Environmental Impact
Eco-friendly cleaning products used throughout hotel
Reef Safe sunscreen amenities
Last updated: February 2024
Hawaiian Legacy Reforestation Initiative Partnership
Queen Kapi'olani Hotel is proud to play a role in bringing back Hawaii's native/endemic forests. Through our partnership with the non-profit Hawaiian Legacy Reforestation Initiative (HLRI), we are helping return treasured native trees to HLRI's Haleiwa Forest site.
We consider it our duty. We can help honor Queen Kapi'olani legacy by restoring the natural wealth of her islands. Queen Kapi'olani was deeply concerned with the health challenges that plagued Hawaii. Through our partnership, we will help to plant trees and plants that native Hawaiians used for traditional medicine, "la'au lapa'au" within HLRIʻs, "Hawaiian Legacy Healing Forest".
Each of the trees planted are geo-tagged with an individual radio-frequency identification chip that records everything from their genetic make-up and health to the story of their planting.
Queen Kapi'olani Hotel, with the help of our guests, has pledged to plant 1,000 trees with HLRI, helping to rehabilitate Hawaii's threatened native ecosystem. We invite you to take part in your own tree-planting ceremony on Oahu. To date, HLRI through its partnerships has planted over 600,000 native and endemic trees on Hawaii Island and Oahu.