ADA Compliance


Everyone is Welcome Here

We celebrate individuality with a culture of inclusion, and this extends to all of our guests including those with disabilities. That’s why our hotel grounds are accessible and inviting—from our accessible pool and common areas, to our ADA rooms outfitted for comfort and convenience without sacrificing style.

The Following Property Features are ADA Accessible:

  • Hotel Entrance
  • Registration Desk
  • Common Areas
  • Outlets/Shops (Knotts Coffee Roasters, Hans Hedemann Surf Shop, Aloha Whip)
  • ADA Accessible Parking (Valet Parking Only)
  • ADA Compliant List for Pool
  • Beach Access

Queen Kapio’lani Hotel is dog friendly and all service animals are welcomed.

Our hotel has the appropriate policies, best practices, and procedures in place to ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms.

As part of our reservation processes, we:

  1. Ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested is the only remaining room of that type.
  2. Reserve, upon request, accessible guest rooms or specific types of guest rooms and ensure that the guest rooms requested are blocked and removed from all reservations systems, and
  3. Guarantee that the specific accessible guest room reserved through its reservations system is held for the reserving guest, regardless of whether a specific room is held in response to reservations made by others.

Queen Kapio’lani Hotel is committed to making its website and each of its websites usable by all people by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.0. We have engaged an accessibility consultant to conduct an audit of our websites and are in the process of implementing recommendations that will assist us in ensuring that our Web presence, to the best of our ability, is in conformance with the WCAG 2.0. Please be aware that our efforts are ongoing as our current website designer implements the relevant improvements to meet WCAG 2.0 guidelines over time. If you have specific questions or concerns about the accessibility of this site (or any Queen Kapio’lani Hotel website) or need assistance in using the processes found within our websites, please email

Our goal is to surpass the expectations of all of our guests. We welcome your feedback and encourage our guests to provide comments in the following ways:

Website Contact: 

Jak Hu, Area General Manager


For technical accessibility issues, contact our support team. Call 808.922.1941


Please send any comments or questions to the address below:

Queen Kapio’lani Hotel

150 Kapahulu Ave

Honolulu, HI 96815

Last updated: January 2020


Our Commitment to the ʻĀina (land) and its People 

At Queen Kapiʻolani Hotel, we believe it is our kuleana (responsibility and privilege) to help ensure the sustainability of these beautiful Hawaiian islands and its resources for future generations. It’s why we engage in green initiatives and adopt sustainability best practices as we continue to strive to reduce waste, save energy and decrease water usage. Together, Queen Kapiʻolani Hotel and our valued guests can minimize the negative impact we make on the environment through mindful programs available on the property, helping to prevent the depletion of natural resources here in Hawaiʻi and beyond

Sustainability Practices

Energy Efficiency 

  • Energy efficient LED lighting
  • Energy star ® rated cooling systems
  • Domestic water pumps on variable speed control system
  • Official energy audits
  • EV Charging Station

Water Conservation 

  • Low-flow aerators reducing excess water usage
  • Timed and season-modified irrigation system
  • Native and semi drought-tolerant plants


Waste Reduction

  • Bulk dispensers for bath amenities
  • Single-use plastics elimination
  • Guest key cards made from recycled materials

Environmental Impact

  • Eco-friendly cleaning products used throughout hotel
  • Reef Safe sunscreen amenities


Last updated: February 2024

Hawaiian Legacy Reforestation Initiative Partnership

a logo with a foot print

Queen Kapiolani Hotel is proud to play a role in bringing back Hawaii’s native/endemic forests. Through our partnership with the non-profit Hawaiian Legacy Reforestation Initiative (HLRI), we are helping return treasured native trees to HLRI’s Haleiwa Forest site.

We consider it our duty. We can help honor Queen Kapiolani legacy by restoring the natural wealth of her islands.  Queen Kapiolani was deeply concerned with the health challenges that plagued Hawaii.  Through our partnership, we will help to plant trees and plants that native Hawaiians used for traditional medicine, “la’au lapa’au” within HLRIʻs, “Hawaiian Legacy Healing Forest”.

Each of the trees planted are geo-tagged with an individual radio-frequency identification chip that records everything from their genetic make-up and health to the story of their planting.

Queen Kapiolani Hotel, with the help of our guests, has pledged to plant 1,000 trees with HLRI, helping to rehabilitate Hawaii’s threatened native ecosystem. We invite you to take part in your own tree-planting ceremony on Oahu. To date, HLRI through its partnerships has planted over 600,000 native and endemic trees on Hawaii Island and Oahu.

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